Frequently Asked Questions (FAQ)

1. Are your tumblers made from stainless steel?

Yes. Our tumblers are made from premium food-grade 18/8 stainless steel that is durable, rust-resistant, and BPA-free.

2. Are your tumblers BPA-free?

Yes. All of our tumblers are made with BPA-free materials for safe everyday use.

3. How long do drinks stay hot or cold?

Our double-wall insulated tumblers typically keep drinks hot for up to 8 hours and cold for up to 24 hours, depending on usage and environmental conditions.

4. Are the tumblers leak-proof?

Many of our tumblers feature spill-resistant or leak-resistant lids. Please check the product description for the specific model before purchasing.

5. Are the tumblers dishwasher safe?

Some models are dishwasher safe, while others are recommended for hand washing. Please follow the care instructions provided with your product.

6. Can I use the tumbler for carbonated drinks?

Yes. However, avoid sealing highly pressurized beverages for extended periods, as pressure may build inside the tumbler.

7. Do you offer free shipping?

Shipping promotions may vary. Any available free shipping offers will be displayed at checkout.

8. How long does shipping take?

Orders are usually processed within 1–3 business days and delivered within 5–15 business days, depending on your location.

9. Can I track my order?

Yes. Once your order ships, you'll receive a tracking number via email.

10. What is your return policy?

We accept eligible returns within 30 days of delivery. Please visit our Refund & Return Policy page for full details.

11. Do your tumblers fit in standard car cup holders?

Most of our tumblers are designed to fit standard vehicle cup holders. Please check the product dimensions before ordering.

12. Can I use my tumbler for coffee, tea, and cold drinks?

Absolutely. Our tumblers are designed for both hot and cold beverages.

13. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

14. How can I contact customer support?

You can reach us anytime by emailing support@tumbelix.com. We aim to respond within 24–48 business hours.

15. Do your products come with a warranty?

Yes. Our stainless steel tumblers are backed by a 12-Month Limited Warranty against manufacturing defects. Please see our Warranty Policy for complete details.