Return & Refund Policy
We want customers to understand their options if a purchase does not meet their expectations. This policy explains return eligibility, return shipping costs, exchanges, cancellations, and refunds.
1. Return Window
Eligible items may be requested for return within 30 days of delivery.
Please contact support@tumbelix.com before sending an item back. We will provide the applicable return instructions and confirm whether the item qualifies under this policy.
2. Return Eligibility
For a change-of-mind return, the item must be unused and in its original condition, with its original packaging and included accessories where applicable.
Items that have been used, damaged after delivery, or returned without required components may not qualify for a change-of-mind return.
These condition requirements do not remove any rights customers may have under applicable consumer protection laws. If an item arrives defective, damaged, or incorrect, contact us so we can assess the issue.
3. Return Shipping Costs
Change-of-mind returns: The customer is responsible for return shipping costs.
Defective, damaged, or incorrect items: Tumbelix will cover reasonable return shipping costs where the issue is confirmed to be our responsibility. Contact support before returning the item so we can provide instructions.
Please do not send a return to the business address without first receiving return instructions.
4. Return Instructions
To request a return, email support@tumbelix.com with:
- Your order number.
- The item you wish to return.
- The reason for the return.
- Photographs, if the item arrived damaged, defective, or incorrect.
Our support team will review your request and explain the next steps, including the appropriate return destination.
5. Exchanges
Exchanges are accepted for eligible items, subject to product availability and confirmation by our support team.
Contact support@tumbelix.com before returning an item for exchange. We will explain the applicable procedure and any shipping arrangements before you proceed.
6. Restocking Fees
We do not charge a restocking fee for eligible returns.
7. Refunds
Returned items may be inspected after receipt to confirm eligibility.
Once a refund is approved, it will be issued to the original payment method where supported by the payment provider.
Please allow 5–10 business days after refund approval for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.
If the refund has not appeared after the applicable processing period, contact support@tumbelix.com.
8. Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, contact support@tumbelix.com promptly.
Please provide your order number and photographs of the item and packaging when possible. We will review the issue and explain the available resolution.
Customers will not be required to pay return shipping for confirmed defective or incorrect items where the issue is our responsibility.
9. Order Cancellations
If you wish to cancel an order, contact support@tumbelix.com as soon as possible and include your order number.
Cancellation requests can be accepted before the order ships. Once an order has shipped, cancellation may no longer be possible and the applicable return procedure may apply.
A cancellation is not confirmed until we have communicated its status to you.
10.
Contact Information
Business Name: TRUMBLER
Store Name: Tumbelix
Website: https://tumbelix.com/
Customer Support Email: support@tumbelix.com
Customer Support Phone: +1 (713) 399-0600
Business Address:
25865 Co Rd 162
Nathrop, CO 81236
United States
Support Hours: Monday–Friday, 9:00 AM–6:00 PM
Weekends: Closed
Response Time: Within 1 business day
For order-related inquiries, please include your order number when contacting us.