Privacy Policy
Last Updated: October 28, 2026
1. Introduction
Welcome to Tumbelix. We respect your privacy and are committed to explaining how personal information is collected, used, disclosed, and protected when you visit or make a purchase from https://tumbelix.com/.
Tumbelix is the store brand operated by TRUMBLER.
In this Privacy Policy, “we,” “us,” and “our” refer to TRUMBLER operating the Tumbelix store. “You” refers to visitors, customers, and other individuals who interact with our website.
Please read this policy carefully to understand our privacy practices.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information.
Personal and Contact Information
When you place an order, contact customer support, or submit information through our website, we may collect information such as:
- Your name.
- Billing and shipping addresses.
- Email address.
- Telephone number, if provided.
- Information you include in customer support inquiries.
Order and Transaction Information
We may collect information relating to purchases, including:
- Products purchased and quantities.
- Order numbers and order history.
- Shipping and delivery information.
- Payment status and transaction details.
- Return, exchange, refund, and cancellation information.
Payment information is processed through the payment methods and payment service providers available at checkout. The payment information we can access depends on the provider and the payment method used.
Device and Website Usage Information
When you visit our website, certain information may be collected automatically, depending on our website configuration and the technologies enabled. This may include:
- Internet Protocol (IP) address.
- Browser type and device information.
- Operating system.
- Pages viewed and interactions with our website.
- Referring website or source.
- Approximate location derived from technical information.
- Website performance and diagnostic information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart activity, understand website usage, and support advertising or analytics where enabled.
You can manage cookies through your browser settings. Some cookies may be necessary for the website and checkout to function correctly.
Where required by applicable law, we will provide appropriate cookie notices and obtain consent before using technologies that require consent.
3. How We Use Personal Information
We may use personal information for the following purposes:
- Processing and fulfilling orders.
- Arranging shipping and delivery.
- Processing payments, refunds, exchanges, and cancellations.
- Communicating order confirmations, shipping updates, and other transactional messages.
- Responding to customer inquiries.
- Providing customer service and resolving order issues.
- Maintaining and improving our website and shopping experience.
- Detecting and preventing fraud, abuse, unauthorized transactions, and security incidents.
- Maintaining business, tax, accounting, and transaction records.
- Complying with applicable legal obligations.
- Sending promotional communications where permitted by law and, where required, with your consent.
We will use personal information for purposes consistent with this policy and applicable law.
4. How We Share Personal Information
We may share relevant personal information with service providers when necessary to operate our store and provide services.
These parties may include:
Ecommerce and Website Providers
Our ecommerce platform and related service providers may process information needed to operate the website, manage orders, maintain the shopping cart, and provide checkout functionality.
Payment Providers
Payment service providers process payments and related transaction information according to their own privacy policies and security practices.
Shipping and Fulfillment Providers
Because Tumbelix uses a dropshipping fulfillment model, relevant order information may be shared with suppliers, fulfillment partners, and shipping carriers, including FedEx, where needed to prepare, ship, track, or deliver your order.
Information shared may include your name, shipping address, order details, and contact information necessary for fulfillment.
Analytics, Advertising, and Technical Service Providers
If enabled on our store, we may share certain device, browsing, or interaction information with analytics, advertising, fraud-prevention, and website-performance providers.
The information shared depends on the services configured on our website and the applicable privacy settings.
Legal and Business Purposes
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate suspected fraud, or protect customers and others.
If our business is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
We do not sell personal information to third parties in exchange for money as a general business practice. Where applicable law defines certain advertising-related disclosures or activities as a “sale” or “sharing” of personal information, the relevant legal rights and obligations will apply.
5. Dropshipping and Order Fulfillment
Tumbelix uses dropshipping arrangements to fulfill customer orders.
To complete a purchase, relevant order information may be provided to suppliers or fulfillment partners responsible for preparing and shipping products. Shipping information may also be provided to FedEx or another service provider involved in delivery where applicable.
These parties may process information only as necessary for their relevant services, subject to their contractual arrangements and applicable law.
Our business contact address is:
25865 Co Rd 162, Nathrop, CO 81236, United States.
Products ship from our stated shipping origin in Texas. The business contact address should not be interpreted as the physical shipping origin.
6. Payment Information
Payments are processed using the payment methods made available at checkout.
Depending on the payment method and provider, payment information may be collected directly by the relevant payment provider. We may receive transaction confirmations, payment status, billing details, and other information necessary to manage an order.
We do not ask customers to send complete payment card numbers or account passwords by email.
Payment providers may independently collect and process information under their own privacy policies. Please review the relevant provider's privacy information where appropriate.
7. Marketing Communications
Where permitted by law, we may use your contact information to send promotional communications about products, offers, or store updates.
Where consent is required, we will request it before sending marketing communications.
You can opt out of promotional emails by using the unsubscribe link provided in the message or by contacting support@tumbelix.com.
Even if you opt out of marketing, we may continue sending necessary transactional messages, such as order confirmations, shipping notifications, and responses to customer service inquiries.
8. Cookies and Advertising Technologies
Cookies and similar technologies may be used to:
- Keep essential website functions working.
- Remember shopping cart contents and preferences.
- Understand website traffic and performance.
- Measure marketing effectiveness.
- Support advertising and relevant product promotions, where enabled.
The specific technologies in use may change as website services are added, removed, or updated.
You can manage available cookie settings through your browser and any consent tools provided on our website. Disabling certain cookies may affect website functionality.
Where required by law, we will honor applicable consent choices and opt-out requests for covered tracking or advertising activities.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing returns and refunds, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal obligations.
Retention periods depend on the type of information, the reason it was collected, and legal or operational requirements.
When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
10. Data Security
We take reasonable steps appropriate to our business operations to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Customers should avoid sending sensitive payment information or passwords through ordinary email and should use the website's available checkout process for purchases.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information. These may include:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate information.
- Requesting deletion of eligible personal information.
- Requesting a copy of certain personal information.
- Objecting to or restricting certain processing activities.
- Withdrawing consent where processing is based on consent.
- Opting out of certain targeted advertising, data sharing, or other activities where applicable.
- Appealing a privacy-rights decision where required by law.
These rights are subject to applicable legal exceptions and verification requirements.
To submit a privacy request, contact support@tumbelix.com. We may need to verify your identity before responding.
We will handle eligible requests in accordance with the laws that apply to the request and our business.
12. United States Privacy Rights
Residents of certain US states may have additional privacy rights under applicable state privacy laws.
Depending on the relevant law and whether its requirements apply to our business, these rights may include access, correction, deletion, portability, and opting out of certain forms of targeted advertising or personal information sharing.
To submit a request or ask a question about your privacy rights, contact support@tumbelix.com.
If you disagree with a decision concerning a privacy request, you may contact us to request a review where an appeal right is provided by applicable law.
13. Children's Privacy
Our website is not intended to collect personal information directly from children in violation of applicable law.
If you believe a child has provided personal information in circumstances where collection was not appropriate, contact us at support@tumbelix.com so we can review the matter and take appropriate action.
14. Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services.
Third-party websites operate independently and may have their own privacy policies, terms, and data practices. We encourage you to review those policies before providing personal information to them.
This policy does not govern the independent privacy practices of third parties.
15. International Processing
Although Tumbelix serves customers in the United States, our ecommerce, payment, technical, and fulfillment service providers may process information in other locations, depending on the services used.
Where personal information is transferred across borders, we will handle those transfers in accordance with applicable legal requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website services, or legal obligations change.
When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage customers to review this page periodically.
17.
Contact Information
Business Name: TRUMBLER
Store Name: Tumbelix
Website: https://tumbelix.com/
Customer Support Email: support@tumbelix.com
Customer Support Phone: +1 (713) 399-0600
Business Address:
25865 Co Rd 162
Nathrop, CO 81236
United States
Support Hours: Monday–Friday, 9:00 AM–6:00 PM
Weekends: Closed
Response Time: Within 1 business day
For order-related inquiries, please include your order number when contacting us.